Client Accounts
The following perspectives were shared by organisations that engaged Pelita Group. They are direct and unembellished.
Return to HomeClient Views
Zainudin Ariff
Head of Finance Operations, Petaling Jaya
"We were planning to migrate our payroll system to a SaaS platform and assumed the decision was already made. Pelita Group's suitability note changed our thinking entirely. The analysis of our PDPA obligations was something we had not considered. We did not proceed with the migration."
SaaS Suitability Conversation · April 2025
Priya Letchumanan
IT Director, Shah Alam
"The vendor consolidation paper gave our CFO and IT team a shared starting point for a conversation we had been postponing for two years. The three scenarios — gentle, moderate and assertive — framed the discussion very usefully. We chose the moderate path and are in the process of acting on it."
Vendor Consolidation Advisory · March 2025
Kelvin Wong
CFO, Subang Jaya
"What I found useful was the seat usage analysis. We discovered we were paying for 240 seats across three products when actual usage averaged around 130. The renewal calendar the team produced gave us the negotiation windows we needed. The fee was recovered within the first renewal cycle."
Vendor Consolidation Advisory · February 2025
Noraini Hamid
Finance Manager, Cyberjaya
"The subscription playbook from the workshop has become our reference document for managing SaaS procurement. Before the workshop, different departments were renewing subscriptions without any central oversight. That is no longer the case. The playbook was the right format — something circulate-ready."
Subscription Lifecycle Workshop · April 2025
Rajes Thanapal
Procurement Lead, Kuala Lumpur
"I appreciated that the initial conversation was direct. Pelita Group told us within fifteen minutes that our situation — a single system review — suited the suitability engagement and not the larger consolidation work. That kind of clarity saved us considerable time and money."
SaaS Suitability Conversation · January 2025
Stephanie Chan
Operations Director, Mont Kiara
"The two-day workshop was well-structured and the facilitators clearly had practical experience in SaaS procurement — not just theoretical knowledge. The finance and IT teams arrived with different assumptions and left with a shared framework. The playbook has been referenced regularly since."
Subscription Lifecycle Workshop · March 2025
Case Studies
Suitability Assessment
A government-linked company in Kuala Lumpur was preparing to retire a fifteen-year-old on-premise HR system. A SaaS replacement had been shortlisted and the project was approaching budget approval. The HR director requested an independent view before committing.
We reviewed the organisation's PDPA obligations in relation to the proposed SaaS platform's data residency terms, constructed a five-year total cost comparison and assessed the change management demand given the organisation's size and the system's scope. The existing system was performing adequately.
Our suitability note recommended against proceeding with the proposed SaaS migration at the time, citing data residency gaps, a cost premium of approximately 34% over five years and a change management demand that was not well-timed. The project was deferred for 18 months pending a vendor contract revision.
Vendor Consolidation
A mid-size property development company had accumulated 28 active SaaS subscriptions over four years of departmental autonomy. Finance had limited visibility into the aggregate cost. IT had no central renewal calendar. Five renewals were due within the next 90 days.
We catalogued all 28 subscriptions, mapped actual usage against contracted seats for each, identified seven subscriptions with overlapping functionality and constructed a renewal calendar showing the upcoming windows. We then prepared a consolidation paper presenting three scenarios with costs over two years.
The client selected the moderate consolidation scenario. Seven subscriptions were retired, seat counts were renegotiated on nine others, and the renewal calendar was adopted by the IT team. Annual run-rate reduced by approximately RM 94,000 against the pre-engagement baseline.
Lifecycle Workshop
A regional logistics company had recently undergone rapid SaaS adoption as part of a digitalisation push. The CFO was concerned that the organisation lacked internal processes to manage the growing portfolio responsibly as the business continued to grow.
We facilitated a two-day workshop with the finance operations team, IT procurement lead and four departmental administrators. The workshop addressed onboarding protocols, seat management, renewal negotiation and offboarding procedures. Day two was spent drafting the playbook collaboratively with participants.
The subscription playbook was adopted formally by the finance operations team within three weeks. The organisation reported that all SaaS renewals for the following 12 months were handled using the playbook framework. No unplanned auto-renewals occurred in the period.
Credentials
7+
Years Operating
80+
Engagements
12
Industries
100%
Written Outputs
MIM Affiliate Member — Malaysian Institute of Management, since 2019
MDEC SME Partner — Malaysia Digital Economy Corporation advisory partner
PDPA Compliance Certified — all advisors hold current data protection certifications
Contact
Telephone
+60 3 2691 4087Address
Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala LumpurOffice Hours
Monday – Friday: 9:00 am – 6:00 pmYour Next Step
If the situations described here resemble what your organisation is facing, we are available for a brief initial conversation. No charge, no commitment to proceed.
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