Terms & Conditions

Definitions

In these Terms, the following expressions carry the meanings set out below:

• "Agreement" — these Terms & Conditions, together with any written engagement letter or scope document.
• "We", "Us", "Our" — Pelita Group, operating from Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur.
• "You", "User", "Client" — the individual or organisation accessing this website or engaging our services.
• "Services" — the advisory engagements described on this website, including the SaaS Suitability Conversation, Vendor Consolidation Advisory, and Subscription Lifecycle Workshop.
• "Content" — all written materials, reports, playbooks, and deliverables produced by Pelita Group in the course of an engagement.
• "Website" — the Pelita Group website at pelita-group.site and all pages thereof.

Acceptance of Terms

By accessing this website or submitting an inquiry, you confirm that you have read, understood, and agree to be bound by these Terms. If you are acting on behalf of an organisation, you represent that you have the authority to bind that organisation.

Use of this website and engagement of our services is available only to individuals aged 18 and above, or to organisations acting through authorised representatives with the legal capacity to enter binding agreements.

Service Description

Pelita Group provides professional advisory services to organisations considering or managing transitions to SaaS-based software. Our principal engagements are:

1. SaaS Suitability Conversation (RM 740) — a structured assessment engagement resulting in a written suitability note.
2. Vendor Consolidation Advisory (RM 2,580) — a detailed review of active subscriptions, producing a written consolidation paper with three costed scenarios.
3. Subscription Lifecycle Workshop (RM 1,180) — a two-day workshop culminating in a written subscription playbook.

Services are provided primarily to organisations based in Malaysia, though we may accept engagements from organisations in other jurisdictions at our discretion. Service availability is subject to our capacity at the time of inquiry.

User Responsibilities

When using this website or engaging our services, you agree to:

• Provide accurate and complete information in any inquiry or engagement form
• Refrain from submitting false, misleading, or defamatory content
• Not attempt to access any part of our systems without authorisation
• Not reproduce, distribute, or commercially exploit our website content without prior written consent
• Not use this website for any unlawful purpose or in a manner that infringes the rights of others

During a formal engagement, you agree to provide timely access to the information and personnel reasonably required for us to deliver the agreed scope of work.

Intellectual Property

All content on this website — including text, structure, design, and methodology descriptions — is the intellectual property of Pelita Group and is protected by applicable Malaysian and international law.

Deliverables from engagements

Written outputs produced in the course of a formal engagement (suitability notes, consolidation papers, subscription playbooks) are licensed to the client for internal use within their organisation upon receipt of full payment. This licence is non-exclusive, non-transferable, and does not permit resale or redistribution to third parties.

Our methodologies

The analytical frameworks, assessment methodologies, and workshop structures employed by Pelita Group remain our intellectual property in all circumstances.

Payment Terms

Fees and currency

All fees are quoted in Malaysian Ringgit (RM) inclusive of applicable taxes unless otherwise stated. Current engagement fees are:

• SaaS Suitability Conversation — RM 740
• Vendor Consolidation Advisory — RM 2,580
• Subscription Lifecycle Workshop — RM 1,180

Payment schedule

Payment terms are specified in the engagement letter issued prior to commencement. We typically require a 50% deposit before work begins, with the balance due upon delivery of the final written output.

Refund policy

Deposits are refundable in full where an engagement is cancelled by either party before commencement. Where work has commenced, refunds are considered on a proportional basis relative to the work completed. We do not issue refunds on the grounds of dissatisfaction with advisory conclusions that are honestly and professionally reached.

Service-Specific Terms

Scope and changes

The scope of each engagement is defined in an engagement letter issued before work begins. Requests to extend scope after commencement will be considered and, if agreed, will result in a revised fee arrangement documented in writing.

Confidentiality

We treat all client information disclosed during an engagement as confidential. We do not share client-specific information with third parties except as necessary to perform the service (e.g., where specialist input is required, with prior notice to the client).

Timeline commitments

Indicative timelines are provided at the outset of each engagement. These are subject to timely provision of information and access by the client. Delays attributable to the client may extend the timeline without additional cost to Pelita Group.

Our position

Pelita Group provides considered advisory opinion, not binding legal, financial, or technical instruction. Clients retain responsibility for all implementation decisions arising from our recommendations.

Disclaimers

This website and our services are provided in good faith on an "as is" basis. We make no representation that the website will be available without interruption or that information displayed will be entirely current at all times.

Advisory outputs reflect our considered professional judgement based on information available at the time of engagement. We do not represent that any particular outcome — financial, operational, or otherwise — will result from acting on our recommendations.

Nothing in our materials constitutes legal, financial, or accounting advice. Where such advice is required, you should consult an appropriately qualified professional.

Limitation of Liability

To the fullest extent permitted by Malaysian law, Pelita Group's aggregate liability in connection with any engagement shall not exceed the total fees paid for that engagement.

We shall not be liable for:

• Indirect, consequential, or incidental losses
• Loss of anticipated savings, profits, or revenue
• Business interruption or reputational loss
• Losses arising from reliance on our website content in the absence of a formal engagement
• Matters beyond our reasonable control, including force majeure events

Indemnification

You agree to indemnify and hold harmless Pelita Group, its principals and associates from any claims, losses, or expenses (including reasonable legal fees) arising from your misuse of this website, breach of these Terms, or provision of false or misleading information in connection with an engagement.

Termination

Either party may terminate a formal engagement by written notice where the other party has materially breached the engagement terms and has not remedied the breach within 14 days of written notice.

We reserve the right to terminate access to this website without notice where a user is found to be misusing it or acting in breach of these Terms.

Clauses relating to intellectual property, limitation of liability, indemnification, and governing law shall survive any termination.

Dispute Resolution & Governing Law

These Terms are governed by the laws of Malaysia. Any dispute arising from them shall be subject to the exclusive jurisdiction of the courts of Malaysia.

Before commencing formal proceedings, the parties agree to attempt informal resolution through direct communication for a period of 30 days. Either party may initiate this process by writing to the contact addresses below.

Where informal resolution does not achieve a satisfactory outcome, either party may refer the matter to mediation under the rules of the Kuala Lumpur Regional Centre for Arbitration (KLRCA) before pursuing litigation.

General Provisions

• Entire agreement: These Terms, together with any engagement letter, constitute the entire agreement between the parties on the matters they address.
• Severability: If any provision is found unenforceable, the remaining provisions continue in full effect.
• Waiver: Failure to enforce any provision at a given time does not constitute waiver of the right to enforce it subsequently.
• Assignment: You may not assign your rights or obligations under these Terms without our prior written consent.
• Notices: Formal notices should be sent in writing to the address or email below.

Changes to These Terms

We may revise these Terms from time to time. The revised version will be posted on this page with an updated effective date. Where changes are material, we will take reasonable steps to bring them to your attention. Continued use of this website or our services after the effective date of revised Terms constitutes acceptance of those Terms.

Contact Information

For questions regarding these Terms or to submit a formal notice: